Safelite

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Updated Mar 10, 2025

Safelite Group, Inc. is an American provider of automotive glass repair and replacement services, wholesale automotive glass sales, along with insurance claims management, based in Columbus, Ohio.

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About Safelite

Safelite is the largest auto glass specialist in the U.S., serving over 6 million customers annually with more than 850 store locations and MobileGlassShops in every state. Combining cutting-edge technology, an eco-conscious approach, and top-tier customer service, Safelite ensures safety and convenience for its clients.

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Safelite Shipping & Delivery Policy

Through its MobileGlassShops, Safelite provides mobile auto glass repair and replacement. If you can’t visit a physical location, technicians will conveniently meet you at your preferred location, such as your home or workplace.

Safelite Cancellation Policy

Safelite makes it simple to cancel services online or over the phone. If you cancel a pre-paid service appointment, you will receive a full refund without any hassle.

Safelite Membership, Rewards, and Loyalty Programs

Safelite customers can manage their accounts online, including:

  • Viewing historical appointment data.
  • Scheduling new services.
  • Managing appointments related to warranty claims.

Safelite Return & Refund Policy

Safelite offers a nationwide lifetime warranty on glass repairs and replacements. The warranty covers defects in materials or workmanship for as long as you own or lease the vehicle. To claim the warranty:

  • Report any issues to Safelite within 30 days of noticing them.

Allow Safelite to inspect the vehicle before processing the claim.

Frequently Asked Questions

Safelite provides comprehensive glass repair services, including: • Windshield repair and replacement. • Side and rear window replacement. • Support for advanced driver-assistance systems (ADAS). For added convenience, their MobileGlassShops deliver services directly to your doorstep.

Safelite collaborates with most auto insurance providers to simplify the claims process. They can: • Verify your coverage. • Guide you through the claim process during scheduling. Most policies require only a deductible, and some even include free services.

Yes, Safelite’s MobileGlassShops offer on-site glass repair at your home or place of business, providing a seamless and time-saving service.

Costs vary depending on the extent of the damage and the vehicle type. Safelite offers free, no-obligation quotes over the phone or online in just minutes. Partnerships with many insurance providers help cover most costs, minus any deductible.

Absolutely. When scheduling online, you’ll input your car’s make, model, year, and details about the glass damage. Safelite will provide an instant quote so you can decide whether to proceed.